The Fresh Food Company Limited, which operates “getfresh” restaurants and the “getfresh” website at www.getfresh.co.th, is committed to protecting your privacy and data. We do not sell or share your information with anyone else. Our policy on this is set out below.
By entering your personal information on the getfresh website you accept that we may retain your information and it may be held by The Fresh Food Company Limited or by any third party company which processes it on our behalf.
When you shop on the getfresh website, we ask for information such as your name, email address, delivery address, contact details and, if you place an order, your payment details. We retain this information so that we can recognize you as a registered customer and fulfil the orders that you place with us.
We keep a record of your purchases with us to help us deal quickly with any problems you may experience with your order and to improve our service. We also keep a record of any email correspondence you send us. Telephone calls made to our customer service helpline may be recorded for monitoring and quality purposes.
Use of Your Personal Information
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you.
We use your personal information for dealing with orders and accounts for the supply of goods and services ordered via our website and to monitor and improve our website and services.
We may use the information you supply us with to enable third parties to carry out technical, logistical or other functions on our behalf.
We may conduct market research including statistical analysis of customer behavior which we may disclose to third parties in depersonalized, aggregated form.
We may provide you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers. Please let us know if you would prefer not to receive these communications.
If you default on payments, we may disclose your relevant details to debt collection agencies.
We may also use your personal information to prevent and detect fraud or abuses of our website.
We may use your information to comply with any requirements imposed on The Fresh Food Company Limited by law or court order.
We will not share your information with anyone else to enable them to send you direct marketing unless you agree otherwise. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our customers with our delivery service. At all times where we use or disclose your information it will remain secure.
The only circumstances where we may share some of your information with others is when we are required to do so by law, in order to administer your order, to our suppliers and service providers who process data on our behalf in Thailand and abroad, and where required for business succession reasons.
Retention of Personal Data
We will only retain your personal data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to log out when using a shared computer.
All transaction information passed between our site and Secure Trading, our secure payment provider, is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Secure Trading are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Secure Trading servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Secure Trading secures all sensitive data using the same internationally recognized 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract.
Please be wary of fraudulent requests for your card details by email. We will never email you asking for these as email is not secure.